1. Who we are
FitCookie.co.uk is operated by FitCookie Ltd, registered in England (company no. 12345678), with its registered office in Manchester, UK. We are the data controller for the personal data we collect from you on this site.
2. What data we collect
When you place an order or create an account we collect: name, billing & delivery address, email, phone, and order history. When you browse we may also collect device data (IP, browser type) and cookies as described in our cookie policy.
3. Why we use it
To process your order, ship it, handle returns, send you order updates, and — if you've opted in — send you marketing about products we think you'll like. We never sell your personal data.
4. Legal basis
Performance of a contract (your order), legitimate interests (fraud prevention, site analytics), and consent (marketing emails, non-essential cookies).
5. Who we share it with
Trusted processors only: our payment provider, our shipping carriers, our email platform and our cloud hosting provider. All are bound by data-processing agreements compliant with UK GDPR.
6. How long we keep it
Order records: 7 years (HMRC tax requirements). Account data: until you delete your account. Marketing consent: until you unsubscribe.
7. Your rights
You have the right to access, correct or delete your personal data, restrict or object to processing, and request data portability. Email privacy@fitcookie.co.uk and we'll respond within 30 days.
8. Complaints
You can complain to the ICO (Information Commissioner's Office) at any time: ico.org.uk.